Frequently Asked Questions

Everything you need to know about shopping with Portland Gear®

How long will it take for my order to ship?

Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international orders may take 10-15 business days depending on location.

What is your return policy?

We offer a 30-day return and exchange policy for all unworn and unwashed items. Simply visit our returns portal to generate a prepaid shipping label.

Do you offer international shipping?

Yes, we ship our gear worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon delivery.

How should I care for my Portland Gear apparel?

To maintain the quality of your gear, we recommend washing inside out in cold water and tumble drying on low heat or hang drying to prevent shrinkage and preserve the print.

Can I change or cancel my order after it has been placed?

We move quickly to get your gear to you. If you need to change or cancel an order, please contact us within 1 hour of placement and we will do our best to accommodate your request.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments through Shop Pay.